What You Can Expect at Your First Appointment
When you know what to expect going into your first veterinary appointment, the process will be smoother for both you and your cat or dog.
Please show up at least 10 minutes early to complete our New Patient Form. If you would like to save time you can fill the New Patient Form out in advance online.
Meet Your Veterinarian
Someone from our team will go over your pet's history and talk about their condition. You may ask any questions you have, and we'll reserve time to answer them.
Examination, Diagnosis & Treatment
Following your pet's assessment, we will give a diagnosis and treatment options. Your veterinarian will work with you to establish the best treatment plan for your cat or dog.
Once your visit is over, we'll develop a detailed report of our diagnosis, the conversations we had with you, and your pet's treatment plan. We'll keep this information on file for when you require it.
Our Pet Care Philosophy
Our veterinary team is proud to serve pet owners in Merced, Merced County, and the surrounding areas. We strive to provide you and your cat or dog with first-rate service and care.
Our vets are passionate about preventive care and client education, and will always give your pet the care they deserve.
For more information about booking appointments, our office policies, and payment options, read our hospital FAQs below.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, you need to call ahead and schedule an appointment to make sure we have space in our schedule to see your cat or dog.
We currently do not offer emergency or urgent care. If your pet is experiencing an emergency please take them to a nearby 24/7 emergency animal hospital.
- What is your appointment cancellation policy?
If you need to cancel or reschedule your appointment, please call us as soon as possible, so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We are able to provide our veterinary services for cats and dogs.
- Where can I purchase my pet's prescription and food?
You are able to buy all the medications and specialty foods your cat or dog requires either via our online store or at our in-house pharmacy.
- What are the fees associated with an appointment?
You are financially responsible for the initial examination fee and the costs for any diagnostics or treatment that you consent to for your cat or dog's care. This payment has to be made at the time we provide our services.
We will also require a deposit to be made upfront for any further hospitalization, diagnostics, or surgery, the payment will be due in full when your pet is discharged.
- Do you offer emergency or urgent care services?
We currently do not offer any emergency or urgent care services. If your cat or dog is experiencing an emergency please take them to a nearby 24/7 emergency veterinary clinic.
- Can you help with my pet insurance?
We will be happy to help you fill out the pet insurance forms for your furry companion's visit.
Pet Owner Resources
Below are a couple of links to help with your pet's health.